FAQs

Questions about Wholesale orders

Please email danielle@pansypie.com and we will be happy to answer any questions you may have.

Shipping Charges:

Product Total………………S&H
$0-$20…………………….$3.75 (First Class Option)
$0-$20…………………….$5.75 (Priority Option)
$20.01-$40……………….$6.75
$40.01-$60……………….$8.50
$60.01-$99.99……………$10.00
$100.00 & up……………..Free Shipping

We ship with USPS Priority Mail, which often takes 3 business days to arrive once the package has been shipped. We do offer a First Class option (which takes up to 6 business days to arrive) for orders $20 and under. Ordering tutus and tutu outfits…

What size of tutu should I order?

Our tutus are made with a non roll elastic, so they will stretch 2-3 inches. Here is the finished waist size of our tutus, which can help you determine which size you should order:

Size Finished Waist

nb-6m = 16 in.
9-18m = 18 in.
2t-4t = 20 in.
5-7 yr = 22 in.

Do you carry long sleeved onesies?

We do carry long sleeved onesies in the cooler months. We may have some limited sizes of long sleeved onesies in stock in the warmer months. The long sleeved onesies are an added fee.

What size of onesie should I order?

Here is our onesie sizing chart:0-3 months = 8-13 lbs
3-6 months = 14-18 lbs
6-12 months = 19-24 lbs
12-18 months = 25-34 lbs

Do your items come from a smoke-free and pet-free environment?

Yes

How should I care for my onesie/shirt?

Your shirt should be hand washed (with a gentle non chlorine bleach cleanser) inside-out in cold water, and then hung to dry. Never iron your shirt directly over the appliqué.

How should I care for my tutu?

When you first take your tutu out of the shipping envelope or box, shake it out and gently brush it out with your fingers. Then hang on a hanger to store. It will fluff back out after a few hours or so. If the tutus gets dirty, hand wash with warm water and a mild soap. Shake off the excess water and hang to dry.

How to tell if the tutu is inside-out…

The tutu is wrong side-out when you can see the knots that the pieces of tulle were tied to the waistband. Turn the tutu over and you will not see the knots at the waistband…this is the correct way to wear the tutu. Basically, you don’t want to see the knots.

What is the difference between a regular tutu and a petti tutu?

Petti tutus are regular tutus, except they are much fuller and poofier because we add tassels to the ends of the tutu. The tassels can be made with any color/s that you would like. The petti tutus are more expensive than the regular tutus because it takes much more time to apply the tassels (end pieces) to the tutu.

Do you carry any other onesie or shirt colors?

No, we only carry white onesies and shirts at this time.

What are the measurements of your 2t, 4t and 5/6 sized shirts?

2t = Front of neck down to bottom of shirt is 11.5 inches and 9 inches acrossed the shirt from left to right side.

4t = Front of neck down to bottom of shirt is 12 inches and 10.5 inches acrossed the shirt from left to right side.

5/6= Front of neck down to bottom of shirt is 14 inches and 12.5 inches across the shirt from left to right side.

Larger sizes can be ordered upon request

Is the tutu outfit one piece?

No, they are two separate pieces. The tutu is not attached to the onesie. This way they can be worn separately from each other if need be for different looks.

Shipping and Additional Policies…

When will I receive my order?

Our handmade items are made to order, so their lead time is 10 BUSINESS DAYS (plus shipping time). If you paid for First Class shipping, then your package will take approximately 6-8 business days to arrive after your package has been shipped. If you paid for Priority shipping, your order will take approximately 3-4 business days to arrive after your package has been shipped.

What happens if my package is lost or damaged by the Post Office?

Please ask us if you'd like to purchase insurance on your package before you purchase the item. We do not pay for lost or damaged packages due to Post Office faults.

How much is insurance?

nsurance is usually $2, but can be more. It depends on the value of the package being shipped. Please let us know if you'd like insurance before you order, and we will add it to your order.

We guarantee the best service to all of our customers. We always respond to questions in a timely manner, so don't be afraid to contact us with anything at danielle@pansypie.com